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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Refund Policy

Order Cancellations:

Please be advised that cancellation requests are not guaranteed to be approved, depending on the status of the order.

Full refunds are guaranteed for cancellation requests made:

It usually takes us 1-2 days to process an order. If you need a refund within 48 hours after the order is successfully submitted, please contact us for a refund.

Cancellations will NOT be accepted:

Any order cannot be cancelled within 48 hours, and the order status will be displayed as “Completed”, indicating that our goods have been shipped. Once shipped, no cancellation or refund is allowed.

Please visit CONTACT US for cancellation request.

Returns

Returns will only be accepted within 30 days of the delivery date granted that the item(s) is in its original state and with the ICNY SPORT tags attached.

The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial processing & shipping fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount. 

The buyer is responsible for all processing & shipping fees and the return address will be provided after the exchange is confirmed by the ICNY SPORT Customer Service team.

Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. *

Size Exchanges

Size exchange is available under the condition that the item(s) is unused and still has the ICNY SPORT Quality Control tags attached.

Request for size exchange can only be made within 30 days of the delivery date and subject to availability.

The reason for the exchange and the desired size should be stated when contacting our customer service team.

The buyer is responsible for all processing & shipping fees (return & reship) and the return address will be provided after the exchange is confirmed by the ICNY SPORT customer service team.

Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*

Reasons for Unacceptable Returns/Exchange

Under the following circumstances, we will not be able to process your returns/exchange:

  • Products not meeting the criteria for “7-day Returns/Exchange ”.
  • Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
  • Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
  • Products with color fading due to display.
  • Products with unclean appearance.
  • Non ICNY SPORT products (Product without ICNY SPORT Quality Control tag attached on the products).

Customs Tariff

Speak of the tariffs, generally, the declared price of the package is lower than the starting point for tariff collection in the local country. So you don’t need to pay tariffs. In some individual countries, if you need to pay tariffs when cannot declare a low declaration, please contact us