Security & Privacy

Privacy Coverage

This Policy covers the way Sneakup collects, receives, and processes personal information about you when you make purchases on our website, including information related to the products or services you request from sneakup.com.
Personal information refers to identifiable information such as your name, home address, email address, or phone number that is not otherwise publicly available.

Privacy

To provide you with access to our services and website—such as enabling you to place orders, manage your account, or receive payouts through our consignment portal—we collect and process certain personal information. This information also helps us optimize your shopping experience and support our marketing and advertising efforts.

If you have opted in to receive marketing communications or made a purchase using our platform, Sneakup and our trusted partners may use your information (including your name, email address, and mailing address) to occasionally send updates, promotions, or news via email, postal mail, or other communication channels.
We may also use supplemental information from partners to personalize those messages. You can opt out of email marketing anytime by updating your preferences in your account settings or clicking the unsubscribe link in any promotional email.

We use third-party service providers to deliver relevant advertising across devices and platforms. These providers may use data about your interactions with our site, mobile apps, or other websites to serve targeted ads for products from Sneakup.

For more details about how to manage cookies and opt out of targeted ads, please refer to the “Cookies” section of this Privacy Policy.

We may also conduct research, surveys, and analysis of your usage behavior to improve our services. In some cases, we track your purchases to determine eligibility for loyalty programs we may offer.

To protect your and our financial security, we may confirm your identity and conduct credit or anti-fraud checks using the information you provide.

What We Collect and Why

To register and manage your account:
Name, email, password, phone number, addresses, and gender (if provided)
To fulfill orders:
Name, address, phone number, order details (product, size, price)
To process payments:
Payment card information (card number, name, CCV) — we do not store this data, it is securely passed to authorized payment providers
To issue payouts via our consignment program:
Bank details and other required financial info
For customer service:
Name, email, password, addresses, and your contact history with us (including recorded calls, if applicable)
To monitor service quality:
Same data as customer service, used internally for training and improvement
To maintain and optimize our website:
Device IP, device type, cookie identifiers, browsing behavior
For fraud and credit checks:
Name, email, address, payment card details, browsing/purchase history, date of birth, device data, government IDs, public info (e.g. social media)
For marketing communications and personalization:
Name, email, phone number, address, date of birth, shopping preferences, browsing history, cookie/device identifiers, country
For analytics and personalization:
Same data as above, plus nickname and full purchase/sale history
From third-party sources:
Social networks (e.g., Facebook, Google), accounting platforms, and analytics providers may supply us with verified personal data, such as your profile picture or email, in line with their privacy settings
For research and surveys:
Name, address, email, device info, demographic data (gender, country, household income), and survey responses

Changes to This Privacy Policy

Sneakup.com may update this Privacy Policy from time to time. If material changes are made, we will notify you via your registered email address or display a prominent message on our website.

Data Deletion

You have the right to access, correct, or request deletion of your personal data. You may also object to certain data processing activities or request data transfer.
To delete your personal data, please contact our customer service team.